Terms of Service

• ABA Therapy
• Behavioral and Developmental Therapy
• Speech and Language Therapy
• Occupational Therapy (OT)
• Art Therapy
• Music Therapy
• Child Life Specialist Services (CCLS)
• Academic and Learning Support
• Respite Care

No diagnosis is required for families to access the Platform under the private pay model. Services are available to any family with a child who has support needs.

Jounce plans to offer an optional insurance billing integration as a Phase II feature. When available, insurance billing will require a formal diagnosis and applicable ICD-10 diagnostic codes provided by a licensed healthcare provider, as required by the insurance carrier to process claims. Families will be notified in-app when this feature becomes available. Until that time, all services are private pay only.

Licensed clinics, centers, and group practices ("Practices") may join the Platform to offer services through their affiliated professionals. A Practice is the account holder and is responsible for verifying that each affiliated professional meets the credential requirements in Section 7. Payments for sessions delivered by a Practice's professionals are paid to the Practice, which is solely responsible for compensating its professionals. Practices are also subject to a separate Enterprise Agreement, which is incorporated into these Terms by reference.

In addition to direct booking, families may post specific service requests ("Job Posts") describing their needs, availability, and preferences. Providers may, at their discretion, submit applications ("Applications") in response to Job Posts they are credentialed and available to serve. Jounce will algorithmically surface a curated set of matched Applications (typically up to three) to the requesting family, who may then select a Provider to book. Submitting an Application does not guarantee selection or booking.

Job Posts and Applications are part of Platform access and do not modify the fees set forth in Section 4 or the Fee Schedule. Job Post content should describe the type of support needed, scheduling preferences, and general context. Families should not include diagnoses, medical history, treatment details, or other Protected Health Information in Job Post text fields. Sensitive health information is collected separately at the booking and intake stage, where HIPAA safeguards apply. Jounce reserves the right to determine match criteria and surfacing logic, and to update them from time to time.

All payments are processed securely through Stripe, Inc. ("Stripe"), a PCI-DSS Level 1 certified payment processor. Payments for sessions are processed on behalf of the provider or Practice delivering the service, and their name may appear on your card or bank statement. Stripe's terms apply in addition to these Terms where Stripe services are used.

Fees that apply to families and providers, including booking fees, subscription fees, platform fees, processing fees, and payout options, are set forth in the Jounce Fee Schedule, incorporated by reference into these Terms. By using the Platform, you agree to the fees as set forth in the current Fee Schedule.

Jounce may update the Fee Schedule from time to time. Material changes will be communicated by email or in-app notification at least 30 days before they take effect. Changes to the Fee Schedule do not apply to sessions booked before the effective date. Promotional rates may be offered from time to time at Jounce's discretion.

Families join the Platform free of charge and pay a per-session booking fee, as set forth in the Fee Schedule. Sessions qualify as HSA/FSA eligible medical expenses where applicable; families are responsible for confirming eligibility with their plan administrator. Jounce provides itemized receipts suitable for HSA/FSA submission.

Providers may use the Platform on a free tier or choose an optional paid subscription, as set forth in the Fee Schedule. New subscribers receive a 60-day free trial. If a trial ends without a payment method on file, or a subscription payment fails, the provider's account moves to the free tier. Subscriptions renew automatically unless canceled. Providers may cancel at any time through account settings; cancellations take effect at the end of the current billing period. No prorated refunds are issued for partial subscription periods.

In addition, Jounce collects a platform fee from each completed session, and payment processing fees apply, as set forth in the Fee Schedule. All fees are shown as line items on provider payouts.

When a family books a session, their payment method is saved and verified. Payment is authorized 72 hours before the session and charged 24 hours before the session. If a payment method fails and is not updated at least 24 hours before the session, the booking is automatically canceled and the provider is notified.

After the session, the family is asked to confirm it took place. Provider earnings, net of platform and processing fees, are sent to the provider's connected Stripe account when the family confirms, or automatically 48 hours after the session if no issue is reported. Bank payouts follow Stripe's payout schedule. Where available, providers may opt into Instant Payout for faster access to earnings, subject to the fee in the Fee Schedule.

Many services offered through Jounce qualify as eligible medical expenses under IRS guidelines for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Families are responsible for confirming eligibility with their plan administrator. Jounce provides payment receipts suitable for HSA/FSA reimbursement but makes no guarantee of coverage determination by any specific plan. Not all services on the Platform qualify as eligible medical expenses. Your card issuer or plan may decline an HSA or FSA payment, in which case you will be asked to use another payment method.

When Jounce enables insurance billing functionality, families who wish to use insurance must:

• Provide a formal diagnosis for their child from a licensed healthcare provider, including applicable ICD-10 diagnostic codes, as required by the insurance carrier for claims processing.
• Provide valid insurance information including carrier name, member ID, and group number.
• Confirm that the selected provider and service type are covered under their plan prior to booking.

Jounce is not responsible for coverage determinations, claim denials, or changes in insurance eligibility. Families are encouraged to verify coverage directly with their insurance carrier before booking sessions under the insurance billing model. The private pay model remains available to all families regardless of insurance status or diagnosis.

Prices and fees shown on the Platform do not include applicable sales, use, or similar taxes unless stated otherwise. Where required by law, Jounce will calculate, collect, and remit applicable taxes on sessions booked through the Platform, including as a marketplace facilitator, and on Jounce's own fees and subscriptions. Any such taxes will be added to the amount charged and shown separately at checkout or on your receipt or invoice.

Providers and Practices remain responsible for taxes on their own income, for taxes on any transactions that do not occur through the Platform, and for any tax obligations that Jounce is not required by law to collect on their behalf.

• More than 24 hours before the session: Full refund of the session fee and booking fee.
• Within 24 hours of the session: 50% of the session fee is retained as a cancellation fee; the booking fee is not refunded.
• Family no-show: If the family does not attend the session or provide access to the home at the scheduled time, 100% of the session fee will be charged and the booking fee is not refunded.

When a provider cancels a scheduled session for any reason, the family receives a full refund of both the session fee and the booking fee, regardless of timing.

Jounce tracks provider cancellation events through a provider reliability system. Providers who cancel within 24 hours of a session, or who fail to arrive for a session ("no show"), accrue strikes on a rolling 90-day window:

• 1–2 strikes in 90 days: Informational. Provider remains in good standing.
• 3 strikes in 90 days: Provider account flagged for review; Jounce may require follow-up before new bookings can be accepted.
• 5 or more strikes in 90 days: Grounds for suspension or removal from the Platform at Jounce's discretion.

Cancellations due to documented emergencies, severe weather, or similar events outside the provider's reasonable control may be excluded from strike counts at Jounce's discretion. Providers may view their current standing at any time through their dashboard.

At Jounce's discretion, families affected by a provider cancellation may receive a platform-funded credit applied toward a future session. Make-good credits are offered as a goodwill gesture, are not guaranteed, and do not constitute an admission of fault on the part of the provider.

If a session did not happen as scheduled or there was an issue, families may report it through the Platform within 48 hours after the session. A report does not hold the provider's payment; Jounce reviews it separately. Once a family confirms a session took place, or the 48-hour window has closed, disputes can no longer be submitted through the Platform and must be sent to support@jouncein.com. Jounce will review available platform records, including booking history, payment records, session confirmations, and Platform messages, and issue a non-binding determination within 5 business days.

Because Jounce does not hold clinical session notes or treatment records, either party may voluntarily provide additional documentation to support their position. Jounce's determination may include a full or partial refund, a make-good credit, or no action.

Disputes between a user and Jounce are governed by Section 15 (Arbitration Agreement).

Users agree to contact Jounce at support@jouncein.com to resolve payment disputes before initiating a chargeback with their card issuer. Chargebacks initiated without first attempting to resolve the issue through Jounce may be contested, and repeated chargeback activity may result in account suspension.

Providers holding an active state professional license or national board certification, including BCBAs (with state behavior analyst licensure where required), independently licensed behavioral and developmental clinicians, speech-language pathologists, occupational therapists, art and music therapists, and child life specialists, are credentialed through Jounce's license verification process. Jounce verifies credentials with applicable state licensing boards and national certification bodies and continuously monitors credential status. Provider Platform access will be suspended upon expiration, revocation, or suspension of a required license or certification.

Respite Care, Home Health Aide (HHA), Personal Care Aide (PCA), and Academic and Learning Support providers must complete a comprehensive background check before activation on the Platform. Providers who hold an active state professional license verified by Jounce under Section 7a are not required to complete a separate background check to also offer these services. Background checks are processed through Checkr, Inc., Jounce's FCRA-compliant screening partner, and include at minimum:

• Multi-state criminal database search
• County-level criminal records searches
• National Sex Offender Registry check
• Applicable state child abuse and neglect registry checks
• Social Security Number trace and identity verification
• OIG Exclusion List check
• Global watchlist screening

Background checks expire 365 days after the date of clearance and must be renewed annually to maintain active Platform status. Providers whose background check is expired cannot accept new bookings until renewal is complete. The cost of the background check is the responsibility of the provider.

Background checks conducted through Checkr are "consumer reports" subject to the Fair Credit Reporting Act (FCRA, 15 U.S.C. § 1681 et seq.). As a provider undergoing a background check, you have the right to provide consent before the check is initiated, request a copy of your report, dispute inaccuracies directly with Checkr, and receive pre-adverse and adverse action notices if a decision is made based on the report. Full details regarding your FCRA rights are provided in Jounce's Privacy Policy at jouncein.com/privacy.

Credentialing is one layer of Jounce's provider vetting process and is not a guarantee of provider conduct or quality of care. Jounce is not liable for harm arising from background check or credentialing information that was inaccurate, incomplete, or unavailable at the time of third-party verification, provided Jounce has complied with its credentialing policies in good faith.

For 12 months after your most recent booking with a Provider or Family you were introduced to through the Platform, you agree not to arrange, schedule, or pay for services with that person outside the Platform, or ask them to do so. An introduction includes any contact made through search, a profile view, a Job Post, an Application, or Platform messaging.

Services arranged outside the Platform are not covered by Jounce's identity and credential verification, secure payments, HSA/FSA-eligible receipts, dispute review, or safety reporting.

This section does not apply to a professional relationship that existed before both parties joined the Platform, if it is disclosed to Jounce at support@jouncein.com.

Violations may result in suspension or permanent removal of the accounts involved.

All Platform content, including text, graphics, logos, trademarks, software, and design elements, is owned by or licensed to Jounce Technologies, Inc. You may not reproduce, distribute, modify, or create derivative works from any Platform content without prior written permission from Jounce. The Jounce name and logo are brand assets of Jounce Technologies, Inc. and unauthorized use is prohibited.

Content you submit to the Platform, including profile information, reviews, messages sent through Platform messaging, Job Posts, Applications, and similar communications, remains your property. By submitting content, you grant Jounce a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, and distribute such content solely as necessary to operate, improve, and promote the Platform. Provider profile content (including business name, service descriptions, and professional photos) may be used in Jounce marketing materials; providers may revoke this license for marketing use at any time by contacting support@jouncein.com.

Clinical documentation, including session notes, treatment plans, and similar records generated by providers in the course of delivering services, is maintained by the individual provider in their own systems and is not submitted to or stored by Jounce. This documentation remains the property of the provider and the family, subject to applicable professional and legal obligations, and is not covered by the license described above.

If you provide Jounce with feedback, suggestions, or ideas about the Platform, you grant Jounce a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.

Families agree to indemnify, defend, and hold harmless Jounce Technologies, Inc., its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of the Platform; (ii) your violation of these Terms; (iii) your violation of any third-party right; or (iv) your interactions with any provider outside the Platform.

Providers agree to indemnify, defend, and hold harmless Jounce Technologies, Inc., its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) the services you provide to families; (ii) any act or omission in connection with such services; (iii) your breach of professional licensing requirements or applicable law; (iv) your violation of these Terms or the Provider Agreement; or (v) any claim that your services caused injury, damage, or loss. Providers acknowledge that Jounce is not responsible for services delivered by providers and that providers' professional liability insurance, where required, is intended to cover such claims.

Except as set forth in Section 15e below, you and Jounce agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your relationship with Jounce (a "Dispute") shall be resolved exclusively through final and binding individual arbitration, rather than in court. This arbitration agreement is governed by the Federal Arbitration Act.

Arbitration will be administered by JAMS under its applicable rules (or another mutually agreed upon arbitration provider). Arbitration will be conducted in the English language. Unless you and Jounce agree otherwise, the arbitration will take place in the county where you reside or by video or telephonic means. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

For claims of $10,000 or less, you may elect to have the arbitration conducted by telephone, video, or based solely on written submissions. For claims where you are the claimant, Jounce will pay all arbitration filing fees and administrative costs in excess of what you would have paid to file the claim in court, except where the arbitrator determines a claim is frivolous.

YOU AND JOUNCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Unless both you and Jounce agree otherwise, the arbitrator may not consolidate claims of more than one person and may not preside over any form of representative or class proceeding.

You have the right to opt out of this arbitration agreement by sending written notice to Jounce within 30 days of first accepting these Terms. To opt out, email legal@jouncein.com with the subject line "Arbitration Opt Out" and include your full name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, you may still use the Platform, but disputes will be resolved in court as set forth in Section 18 rather than through arbitration. Opting out of this arbitration agreement will not affect any other provisions of these Terms.

Notwithstanding the foregoing, either party may: (i) bring an individual action in small claims court; (ii) pursue enforcement actions, validity determinations, or claims arising from or relating to theft, piracy, or unauthorized use of intellectual property in a court of competent jurisdiction; and (iii) seek injunctive relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

This Section 15 will survive the termination of your relationship with Jounce.

These Terms, together with the Privacy Policy, the Fee Schedule, and, for providers, the Provider Agreement, and, for Practices, the Enterprise Agreement, constitute the entire agreement between you and Jounce regarding your use of the Platform, and supersede all prior agreements and understandings.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed, and the remaining provisions shall continue in full force and effect. The class action waiver in Section 15c is non-severable; if it is found invalid or unenforceable, the entire Arbitration Agreement in Section 15 shall be null and void.

Jounce's failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

You may not assign or transfer these Terms, by operation of law or otherwise, without Jounce's prior written consent. Jounce may freely assign or transfer these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

Jounce shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, government actions, labor disputes, internet or telecommunications failures, or third-party service outages.

By using the Platform, you consent to receive communications from Jounce in electronic form. You agree that all agreements, notices, disclosures, and other communications that Jounce provides to you electronically satisfy any legal requirement that such communications be in writing, including under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and comparable state laws. Your electronic acceptance of these Terms constitutes a binding signature.

Jounce may provide notices to you by email to the address associated with your account or by posting within the Platform. You must provide formal notices to Jounce by email to legal@jouncein.com, with a copy to support@jouncein.com. Notices are effective when sent.

These Terms do not create a partnership, joint venture, employment, or agency relationship between you and Jounce, or between any family and any provider. Providers are independent contractors and are solely responsible for their services.